Asia2America's Frequently Asked Questions (FAQs)

 

ORDERING:

Are the pictures really what the antique will look like?
Can I visit your showroom and look at the items first hand?
When is my order processed?
How will I know if you've received my order?
Can I change or cancel my order after it's been submitted?
What will it cost me for delivery?
Do you ship internationally?
Will sales tax be charged on my order?
Can I order by phone?

SHIPPING:

What shipping methods are used?
When will I receive my order?
How do I check my order status or contact Asia2America if I have a question?
What is Asia2America's return policy?
Do you ever have price adjustments?
What do I do if my order was damaged in transit?
What if the item I ordered just doesn't work for me?
How do I contact Asia2America?

ORDERING

Are the pictures really what the antique will look like?
Digital photographs and neutral lighting are used so that the piece's color and condition can best be represented to you. Factors that will determine how the piece looks in your location can include lighting, shadows and your monitor. Otherwise the photo is representative of what you will receive. [TOP]

Can I visit your showroom and look at the items first hand?
A qualified Yes. Our 30,000 sq ft Asia2America showroom is located at 79 SE Taylor, Portland, Oregon. (Hours are M-Sat 10 to 5 and Sun 11 to 5). Online items are a special selection that are ready for immediate shipment and thus are not on showroom display. A specific piece that you see online may be viewed with an appointment. Nonetheless, we might have something similar to an online item in our showroom. Check it out. [TOP]

When is my order processed?
All orders are processed no later than the next business day. We can often ship by then as well. [TOP]

How will I know if you've received my order?
Orders will be sent an email order confirmation message. Please ensure that your email address is correct. You will be given an order number on the confirmation web page after you submit your order (i.e. after you click on "purchase"). Be sure to print or write this number down should you have any questions. [TOP]

Can I change or cancel my order after it's been submitted?
We have set up our process for immediate shipping of your purchases to ensure fast delivery. If we have not yet shipped your order you can request a change or cancel your order. For fastest service, call us at 503-230-9322. If you have just submitted your order online, send an email to sales AT asia2america DOT com. Be sure to include your full name and address information, as well as your order confirmation number. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will send you an email confirmation. If we are unable to change or cancel your order, we will notify you via email. [TOP]

What will it cost me for delivery?
Delivery charges for U.S. orders will be calculated automatically when you proceed to the checkout on our site. Once you register with a valid shipping address, the system will show you actual shipping charges. All deliveries also include unpacking, initial room placement, and removal of packing materials. [TOP]

Do you ship internationally?
Not at this time. Asia2America's Web site and affiliated US retail business are operated within the continental US for customers within the US. We do not ship or bill to international addresses. Asia2America delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only. [TOP]

Will sales tax be charged on my order?
Asia2America is located in Oregon (no sales tax), so at this time we do not collect sales tax. [TOP]

Can I order by phone?
Yes! You can order Asia2America products from www.asia2america.com or by calling 1-503-230-9322 during normal business hours (M-Fri 10-5:30). For weekend assistance, just call 1-503-230-9322 (Sa 10-5; Sun 11-5). [TOP]

SHIPPING:

What shipping methods are used?
Due to the size, weight and value of Asia2America antiques, special care and handling is required. We have contracted with large, reputable companies to handle the shipping and 'white glove' delivery. [TOP]

When will I receive my order?
Orders are scheduled for shipment within 24 hours and will usually be on their way to you for receipt within 5 to 7 work days of placing the order. The dates vary due to the items you order, your delivery location and the specific delivery partner's shipping practices. Products may be delivered in separate shipments. An estimated delivery date can be provided after your order is placed. [TOP]

How do I check my order status?
If you have any question about your order, call us at 1-503-230-9322 or email us at sales AT asia2america DOT com. Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible. [TOP]

What is Asia2America's return policy?
We want you to be satisfied with every Asia2America purchase. If your order fails to meet your expectations, please return the merchandise in the original crating within 7 days of receipt for store credit (excluding delivery and service charges). Your delivery agent will hold onto your original shipping crate for 7 days in the rare event that you need to return the antique. After 7 days, no returns will be accepted. [TOP]

Do you ever have price adjustments?
Prices are subject to change. We work hard to ensure the accuracy of pricing on asia2america.com, but despite our best effors, pricing errors may occur. If an item's corrrect price is lower than our stated price, we will charge you the lower amount when your order is shipped. If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation. [TOP]

What do I do with a store credit?
Your store credit is good for purchases online or at our showroom in Portland, OR. [TOP]

What do I do if my order was damaged in transit?
For fastest service, call us a 1-503-230-9322 or email us at sales AT asia2america DOT com with your order number, name, address and details on the item you ordered and the item you received. Your credit card will be charged for the second shipment, but you will be credited for the return upon receipt. We will assist you in returning the original incorrect or damaged shipment for a full refund, including delivery and service charges. Please call us at 1-503-230-9322 to receive your Return Materials Authorization (RMA) number. Please ship your return merchandise with the requested information completed on the back of your packing slip. Enclose your packing slip with the item and ship, prepaid and insured via your delivery partner to:

Asia2America
79 SE Taylor
Portland, OR 97214
[TOP]

What if the item I ordered just doesn't work for me?
You have 7 days to call for your RMA number and have the item shipped back. Call Asia2America and request a Return Materials Authorization (RMA) number. Place the piece back into original packaging (crating) and call us to schedule pickup. You will be charged for the freight to ship the piece back to our warehouse. When we receive the piece(s) in good condition we will provide you online store credit of your purchase price less the return shipping fees. [TOP]

How do I contact Asia2America?
For website inquiries: Email us at sales AT asia2america DOT com or call us at 1-503-230-9322. [TOP]